Seminar in Library Management - Crisis Management Planning, Communications and Deployment
INFO 282

Donna Zuiderweg
Email
Other contact information: Mobile (614) 332-6845
Office location: Email, Zoom, Text, IM
Office Hours: Virtual by appointment. Evenings and weekends only upon request

Crises arise in all types of libraries and information organizations. Information professionals must prepare to address the immediate crisis and its aftermath and effectively communicate to stakeholders. Students will explore crisis scenarios and the intersection of business continuity, emergency response, and communication planning.

Expectations

Students are expected to participate fully in all class activities. It is expected that students will be open-minded and participate fully in discussions in class and debate in a mature and respectful manner. Use of derogatory, condescending, or offensive language including profanity is prohibited. Disagreement is healthy and perfectly acceptable. Expressing disagreement should always include an explanation of your reasoning and, whenever possible, evidence to support your position. In accordance with San José State University's Policies, the Student Code of Conduct, and applicable state and federal laws, discrimination based on gender, gender identity, gender expression, race, nationality, ethnicity, religion, sexual orientation, or disability is prohibited in any form.

Course Workload

Success in this course is based on the expectation that students will spend, for each unit of credit, a minimum of forty-five hours over the length of the course (normally 3 hours per unit per week with 1 of the hours used for lecture) for instruction or preparation/studying or course related activities including but not limited to internships, labs, clinical practica. Other course structures will have equivalent workload expectations as described in the syllabus.

Instructional time may include but is not limited to:
Working on posted modules or lessons prepared by the instructor; discussion forum interactions with the instructor and/or other students; making presentations and getting feedback from the instructor; attending office hours or other synchronous sessions with the instructor.

Student time outside of class:
In any seven-day period, a student is expected to be academically engaged through submitting an academic assignment; taking an exam or an interactive tutorial, or computer-assisted instruction; building websites, blogs, databases, social media presentations; attending a study group; contributing to an academic online discussion; writing papers; reading articles; conducting research; engaging in small group work.

Core Competencies (Program Learning Outcomes) Supported

INFO 282 supports the following core competencies:

Upon successful completion of the course, students will be able to:

1. Identify various types of crises, stakeholders and level of response needed to manage and communicate through the crisis.
2. Understand the purpose and components of the three plans necessary to successful crisis management: business continuity, emergency response, and communications. How and why each is developed and when they intersect in a crisis.
3. Test and demonstrate an understanding of crisis management and response through discussion and written exercises.

Textbooks

No Textbooks For This Course.

Assignment Submission

• Assignments must be APA Style, double-spaced using a 12-point font, and include a one-inch margin on all sides. They must be submitted by 11:59 pm PT on the day that they are due using the Canvas drop box provided in the relevant weekly module.
• Extra credit is not available.
• If the assignment is submitted late, the maximum a student can receive is 50% of the total points for the assignment.

Grading

6 VoiceThread Assignments: 12 possible points
Grading: 2 points per VoiceThread points if the student submits a cogent response to all VoiceThreads at the required length and responds to a minimum of two classmates.

Due dates: January 29, February 5, February 12, February 19, February 26, March 5

CLOs #1, #2, and #3

4 Discussion Post Assignments: 12 possible points
Grading: 3 points per discussion if the student submits a cogent response to all discussion prompts at the required length and, when required, responds to a minimum of two classmates’ posts.

Due dates: January 31, February 7, February 21, March 12

CLOs #1, #2, and #3

Written Assignment 1 – 12 possible points
Grading: At least 10 points if the student correctly researches the crisis, answers the questions posed in a way that demonstrates an understanding of business continuity and the important components, cites a minimum of two sources, and uses APA style.
Due date: February 14
CLOs #1, #2, and #3

Written Assignment 2 – 12 possible points
Grading: At least 10 points if the student correctly researches the crisis, answers the questions posed in a way that demonstrates an understanding of crisis communication and the important components, cites a minimum of two sources, and uses APA style.
Due date: February 28
CLOs #1, #2, and #3

Written Assignment 3 – 12 possible points
Grading: At least 10 points if the student correctly researches the crisis, answers the questions posed in a way that demonstrates an understanding of crisis communication and the important components, cites a minimum of two sources, and uses APA style.
Due date: March 7
CLOs #1, #2, and #3

Final Paper – 40 possible points
Grading: At least 30 points if the student submits a paper on the given crisis scenario or one of their choosing that addresses the components and demonstrates an understanding of crisis response and communication, cites a minimum of three sources, and uses APA style.
Due date: March 21
CLOs #1, #2, and #3

The standard SJSU School of Information Grading Scale is utilized for all iSchool courses:

In order to provide consistent guidelines for assessment for graduate level work in the School, these terms are applied to letter grades:

• C represents Adequate work; a grade of "C" counts for credit for the course;
• B represents Good work; a grade of "B" clearly meets the standards for graduate level work or undergraduate (for BS-ISDA);
  For core courses in the MLIS program (not MARA, Informatics, BS-ISDA) — INFO 200, INFO 202, INFO 204 — the iSchool requires that students earn a B in the course. If the grade is less than B (B- or lower) after the first attempt you will be placed on administrative probation. You must repeat the class if you wish to stay in the program. If - on the second attempt - you do not pass the class with a grade of B or better (not B- but B) you will be disqualified.
  
• A represents Exceptional work; a grade of "A" will be assigned for outstanding work only.

Graduate Students are advised that it is their responsibility to maintain a 3.0 Grade Point Average (GPA). Undergraduates must maintain a 2.0 Grade Point Average (GPA).

Per University Policy S16-9 (PDF), relevant university policy concerning all courses, such as student responsibilities, academic integrity, accommodations, dropping and adding, consent for recording of class, etc. and available student services (e.g. learning assistance, counseling, and other resources) are listed on the Syllabus Information web page. Make sure to visit this page to review and be aware of these university policies and resources.

This calendar of topics and assignments is subject to change with fair notice. A detailed calendar will be available on the first day of the course.